“Sales are dependent upon the attitude of the salesman, not the attitude of the prospect”
To enhance your business success, customer satisfaction plays a vital role. It helps you not only retain your current customers but also attract new ones and increase revenue.
Recognizing the importance of delivering customer service, ReplyTap has been created.
ReplyTap is groundbreaking software that provides multiple functions such as chat, audio, video calling which allow them to interact with their prospects and respond their queries. It is your entire support suite in 1 single cloud app packed with amazing sales generation, and customer retention features you will not find anywhere else.
With this fantastic feature, you will be able to see what your prospect is typing even before they hit the “Send” button. This way let you have time to prepare the answer to their question, and they will be impressed by the prompt response you have given.
You will have the capability to create multiple agents for the same campaign to run the team like a ‘PRO’. Their in depth analysis gives you detailed insights on the workload of your agent. By this mean, you can allocate work to them and manage it accordingly.
Prospects want to get responses as quickly as possible. So, instead of providing contact numbers on your sites, this product provides with an audio calling to make everything easier than ever for your clients. What will be explained in ten messages over chat may be explained in 20 seconds over a call.
Video calling is a helpful tool that helps you deliver better customer service to your prospects. This feature is a revolution in the world markets as even the biggest companies have not included it in their strategy.
Multipurpose Chat Widget
The widget in the Members’ area simplifies the process from ‘Buy Now’ to ‘Checkout’. Your visitor can easily type their queries in the chat widget and get their question answered without having to wait a long time for a reply.
You will be able to broadcast the same message to all the visitors to your website in one click of your mouse.
In case your visitors need any assistance about how to go through a complicated procedure, this feature lets you request them to share screens, and your tech experts can resolve the problem remotely.
They give you a Knowledge Base that could help you create a know-how directory to your product. You can show your care to customers by pre-empting their problem and providing them the solution to solve it promptly.
Intro & Exit Video Templates
The creators of ReplyTap also include “Intro and Exit Video Templates” feature to enhance visitors’ experience. What you need to do is insert your videos in their video templates to get started.
ReplyTap is packed with a set of chat skins and templates to fit perfectly with your color palette. You can match your chat widget to your sales/landing page design and make it stand out in all backgrounds.
Advanced Analytics In The Dashboard
Advanced Analytics is also provided to track your sales better, and to zone, in the segment, your product is popular in or needs more work in. Now you can get full details about your page’s visitors with this feature.
Hashtag Based Canned Response
In case there are a lot of the same questions that you must answer repeatedly, ReplyTap enables you to save your canned response and retrieve them hashtags easily. This way lets you address the Frequently Asked Questions quickly.
Survey At The End Of The Chat
One of the most significant factors to lure customers is nothing else but your care. ReplyTap offers a feedback survey at the end of the chat which expresses that you appreciate their opinion and want to deliver them better service.
What makes this product different from others?
These are some compelling reasons that you would better think over and obtain ReplyTap to provide excellent service to your customers right now:
Loyal Customers spell P-R-O-F-I-T
Loyalty has great ROI. They will stick around, recommend you, be more flexible to change, and their business will be your greatest brand ambassador. But don’t make the mistake of taking it for granted.
Your Brand Is Your USP
People have around 1000 marketing exposures a day, but only engage with a handful. The ones that earn engagement are the ones that manage to strike a chord with the customers.
No matter what marketing technique you employ, your opponent will already have it: online and mobile marketing, social media. No matter what you spend your money on, people will most likely be influenced by referrals more than any other marketing technique.
Engaged Customers Provide More Feedback
An honest assessment is crucial to success. A client who you’ve managed to establish a connection with will provide honest feedback to you and will also provide you with a benefit of doubt. It’s impossible to nail excellence every single time, and while a new lead will not listen to an excuse. Your recurring customers will still give you another chance. They’re telling you how to earn their business repeatedly.
Customers Will Help You Expand Base
Once you’ve proven yourself to your clients, they’re more likely to trust you when you venture into something new. They will probably be the first beta testers and give you an honest feedback as to how to improve the product and will recommend you ahead.
Customers Will Help You Expand Base
Nobody will welcome your marketing promotions and emails like your old clients. To most people, such promotions are a nuisance, but to your old clients who you’ve been associated with for a while, it’s something new to look forward to. Most people appreciate when their brand reaches out to them and respond when a brand they’ve know promotes to them.
It’s Better For Work Efficiency
Customer retention is basically a relationship building process. Good relationships make life simpler and better for everyone. Nurtured relationships come with a feel good factor, you want to do more the other, whether you’re the marketer or the customer. Sales are a very need-based phenomena and are short and temporary. They could be made from you, or someone else.
Once being installed, this perfect platform allows you to convince your prospects that you are the most efficient brand that cares for them genuinely so that they will stick around you with complete loyalty.
Only by interacting with customers can you understand and deal with their concerns immediately. You build their confidence, and they will build your brand.
With ReplyTap, once you reach out and engage the visitor, they will interact and confide in you, and you will be able to ease their minds on the options they have.
Despite all these powerful marketing technologies provided, ReplyTap is still the most affordable solution for you. Other people could charge you tons of money for something like this, but ReplyTap’s team didn’t. They’ve designed this incredible method in the manner of helping you retain your customers and build your brand efficiently.
So it pays to leverage upon the leads you’ve already built and to nurture them. While it’s new clients are always welcome, it’s important to retain the old ones too. Otherwise, you’d forever be scouring new customers all the time… and remember, It can cost you 5x as much to get new customers vs keeping old ones.
In summary, I hope that all of the information in my ReplyTap Review can help you gain more understanding about this product and then be able to make a wise choice. However, in case you are in need of any advice, please feel free to keep in touch with me anytime. Regardless, thank you for reading my ReplyTap Review.